Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the porshair.co.ke website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Porsh Hair Limited (“Porsh Hair Limited”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic Collection of Information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences, or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. However, if you wish to use some of the features offered on the Website, such as purchasing human hair wigs, extensions, or weaves, you may be asked to provide certain Personal Information, including but not limited to:

Account details (such as user name, unique user ID, password, etc.)
Contact information (such as email address, phone number, etc.)
Basic personal information (such as name, country of residence, etc.)
Payment information (such as credit card details, bank details, etc.)
Shipping address for product delivery

We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill out any forms on the Website.

Use and Processing of Collected Information

Any of the information we collect from you may be used for the following purposes:

To create and manage user accounts
To fulfill and manage orders, including delivery of purchased human hair wigs, extensions, or weaves
To send administrative information, such as order confirmations
To improve our Website and Services
To send marketing and promotional communications
To respond to inquiries and offer customer support
To request user feedback and improve the user experience
To process payments securely

Your personal data may also be used for compliance with legal obligations, fraud prevention, or responding to law enforcement inquiries.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, and to enforce our agreements or resolve disputes. Once the retention period expires, Personal Information shall be deleted.

Payment Processing

For orders on porshair.co.ke, payment details are processed through secure third-party Payment Processors. Your payment information, such as credit card details, is encrypted and securely transmitted to ensure the highest levels of protection. We do not store payment details on our servers.

Cookies

Our Website and Services use cookies to enhance the user experience. Cookies may collect information such as your browsing history, preferences, and access times. You can modify your browser settings to decline cookies, but some features of the Website may not function properly.

Information Security

We implement robust security measures to protect your Personal Information from unauthorized access, disclosure, or alteration. However, no transmission over the Internet or method of electronic storage is entirely secure. As such, we encourage you to protect your login credentials and report any suspicious activity on your account.

Changes and Amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after the effective date of changes constitutes your acceptance of the revised Policy.

Contacting Us

If you have any questions or concerns regarding this Policy, or if you wish to exercise your rights concerning your Personal Information, please contact us using the details below:

Porsh Hair
Email: [email protected]
Website: porshair.co.ke

This document was last updated on December 1, 2024

Shopping cart

Porsh Products